Una Pizza — Privacy Policy

Last updated: 3 July 2026

Una Pizza (the “App”) and the Una Pizza ordering website are provided by Systems LB (“we”, “us”) so customers can browse the menu and place orders for delivery or pickup from our branches.

Information we collect

When you use the App, we collect only what is needed to take and deliver your order:

• Account information — your name and phone number when you sign in with a one-time SMS code, or your name and email address when you sign in with Apple or Google. When you sign in using Apple, we receive only the information you choose to share through Sign in with Apple.
• Delivery addresses — the addresses and map locations you save or enter at checkout, used to deliver your orders.
• Order information — the items you order, order totals, and delivery details, kept as our business records of the sale.
• Identifiers — an account identifier and, if you enable notifications, a device push-notification token used to send you order status updates.
• Location (only while using the App) — if you allow it, your device location is used to suggest your nearest branch and to place your delivery pin on the map. Location is never collected in the background.

Orders are paid in cash on delivery or pickup, or online through a secure hosted payment page (Whish wallet or card) provided by our payment processor where available. Online payments are completed on the processor's own secure page — the App does not collect or store your card or bank details. It does not track you across other apps or websites, contains no advertising, and does not sell your personal information.

How we use information

• take, prepare, deliver, and support your orders;
• send order status notifications you have opted into;
• remember your details and addresses so reordering is faster;
• operate, secure, and improve the App.

Service providers

The App is built on Google Firebase (authentication, database, and push messaging) and the Apple Push Notification service, which process data on our behalf as our service providers. We do not sell personal data to third parties.

Deleting your account

You can delete your account at any time inside the App: open Account → Delete account and confirm. This permanently removes your account, sign-in, saved addresses, and notification tokens from our systems.

Completed orders are retained as business records of the sale (they include the name, phone number, and delivery address given with the order), as required for accounting, fraud prevention, and legal purposes. They are no longer linked to any account after deletion.

Data retention

We keep your account information and saved addresses for as long as you keep your account. Order records are retained as long as necessary for business, accounting, and legal purposes.

Security

We protect data with industry-standard measures, including encrypted transport and access controls.

Your rights

You may request access to, correction of, or deletion of your personal information at any time — use the in-app deletion described above, or contact us at the address below.

Children

The App is a general-audience food-ordering service and is not directed to children.

Changes

We may update this policy and will post the updated version on this page with a new date.